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How to Book a JourneyWe are happy to discuss our tours and give you more information to assist you with your decision making, so do not hesitate to contact us either by email at or phone +33 6 08 57 95 20 (French time)1 - Reserving Your PlaceThere are several ways you can book a Journey. For dates, review the Tour Schedule to decide on the tour(s) you are interested in on our website, and then contact us:A) Via our email: B) By phone: Call us at (+) 33 6 08 57 95 20 to confirm availability of places. Then download the booking form to send to us by fax (+33 1 45 03 25 09), or email or post at: Domaines & Terroirs Limited Attn: Mme Debbi Baron 7, rue Vital 75016 PARIS France C) By fax: Download the booking form, complete it and fax it to us at +33 1 45 03 25 09. We will answer your query straight away relative to space availability and payment information. If there are sufficient places available on a tour, we will hold provisional places for 5 days in order to give you time to complete and sign the booking form and forward the deposit, if you haven't sent them already. If you make a reservation before 90 days prior to the trip, a €750 deposit is due at the time of booking. If you reserve your trip 90-61 days prior to the departure, 100% of the journey cost is due at the time of booking. We accept payment by wire transfer, PayPal or cheque. If you would prefer to make payments by any other method, it is essential that we receive the alternative payment in good time before the due date so please do ensure that you advise your bank when this payment is due to avoid delay or misunderstanding. Please make sure you complete all the sections including any special requests or needs, details of any special dietary requirements in order for us to properly address them in the booking phase. Any special requirements must reach us at least 28 days before departure so we can make arrangements for you. Any amendments made after 28 days will incur a fee of €50 to cover the additional time it will take to revise meal plans with our partner hotels & restaurants. 2 - Booking ConfirmationOnce we have your booking form and receipt of your deposit, we will confirm your Journey reservation with a Booking Confirmation Invoice via email or post including information regarding the date for balance payments and so you can make your other trip reservations..3 - Financial SecurityWe are a member of the Travel Trust Association, which is one of the leading travel industry groups in the United Kingdom. The primary function of the TTA is to protect you, the consumer, with 100 percent financial protection. Firstly, any monies you forward to Domaines & Terroirs Limited are held in trust and secondly TTA provides a financial guarantee of its Members against insolvency.A Trust Account is a bank account designated to hold the customers' money and is governed by UK, European Union and TTA regulations. Your money remains in the Trust Account and is supervised by an outside,Trustee, until we request funds AND the Trustee authorise payments from the Trust Account based on the governing regulations. This Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate. For further information about this financial security, visit the Travel Trust Association website 4 - Paying the balance60 days prior to departure your final balance is due to us. The date will be shown on your Booking Confirmation invoice and we will send you an email reminding you of the date two weeks in advance of it. We also require at that time the details of your travel insurance coverage, which can either be emailed to us or sent by mail.If your final payment is not received in our offices 56 days before the date of travel, we will offer these places to clients on our wait-list, cancellation fees will be applied. Cancellation terms are below and will be applied. We will send you via email or post, a Final Booking Confirmation Receipt after we have received the final balance. 5 - Pre-trip documentsAll pre-trip information can be found in the What's Included and Answers to Your Questions Sections as well as useful travel information in the Practical Information pages. We will send you a DOMAINES & TERRIORS JOURNEY PACKAGE three weeks prior to your departure.6 - Final instructions8 - 10 days before departure you receive, by email, the final confirmation of joining instructions and the contact information for your guide. Where you do not have an e-mail address this will be sent by post or fax if you provide us with the contact number.7 - Changing your JOURNEYIf you choose to change your JOURNEY more than 90 days prior to departure, you may do so with no fee. From 61 - 90 days, there is a non-refundable €250 administrative fee. If you choose to change your JOURNEY within 60 days of the original trip start date, the cancellation policy outlined below will apply. Please be aware that it is only possible to move to another trip within one year of the original trip departure date.8 - Cancelling your JOURNEY
9 - Curtailing a JOURNEYWe need a minimum of six people to run most of our JOURNEYS and all of them are for a maximum of eight guests. As long as this minimum guest enrolment is met, JOURNEYS are guaranteed to run. If a JOURNEY must be cancelled due to low enrolment, we will make every effort to do so at least 60 days prior to the JOURNEY start and a full refund will be issued. JOURNEYS will not be cancelled due to low enrolment within 45 days of the trip start.10 - "Force Majeure""Force Majeure" is defined to mean unusual and unforeseeable circumstances beyond our control or that of our suppliers, the consequences of which could not be foreseen or avoided by us even with the exercise of all due care. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, strikes, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our/the supplier's control. If it is physically impossible for a tour to take place due to "Force Majeure", a tour may have to be cancelled. While these are either rare, these types of events do happen; however, we will make every effort to minimise the need to cancel a trip and in such an event, we will offer other dates for Journeys where possible. |
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© 2009-2012 - Domaines
&
Terroirs Limited
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